BCI Managed Cisco Webex Calling

The Business Challenge 

Today’s organizations often face significant challenges with traditional phone systems and fragmented collaboration tools. These legacy solutions create complexity and drive up costs, while delivering inconsistent user experiences—especially across multiple sites and hybrid workforces. Managing multiple PBXs, carriers, and contracts becomes cumbersome, and IT teams are frequently stretched thin handling day-to-day changes. Additionally, limited visibility into call quality and user experience can hinder effective communication and collaboration.

The BCI Solution: Managed Cisco Webex Calling 

BCI offers a fully managed Cisco Webex Calling service designed to replace outdated telephony systems with a secure, cloud-based platform. This solution is expertly designed, deployed, and operated by BCI’s collaboration specialists. The cloud-based enterprise phone system, powered by Cisco Webex Calling, provides comprehensive lifecycle support, from initial design and migration through 24×7 operations.

• Cloud-based enterprise phone system powered by Cisco Webex Calling
• End-to-end lifecycle support: design, migration, and 24×7 operations
• Flexible PSTN options, including cloud calling plans, cloud-connected PSTN, and Local Gateway/SBC
• Single partner for incident management, change requests, and continuous optimization

Key Outcomes for Your Organization 

• Simplified telephony with one cloud platform, unified dial plan, and centralized management layer
• Enhanced user experience for on-site, remote, and frontline employees
• Predictable, subscription-based costs tailored to users and locations
• Greater availability and resilience through enterprise-grade cloud architecture
• More IT time available for strategic projects, rather than routine phone system changes

Service Highlights 

Our Managed Webex Calling service provides a comprehensive solution that scales to meet your organization’s needs, whether you are utilizing Cisco Collaboration Flex Plan Named User, Enterprise Agreement, or a combination of user and workspace licenses. This flexible approach supports environments ranging from small single-site operations to large, distributed enterprises.

End-to-End Design & Deployment 

Our team handles the complete architecture, configuration, and onboarding of Webex Calling within the Control Hub. This includes setting up locations, dial plans, PSTN connectivity—whether through Cisco Cloud Connected PSTN (CCP) or certified providers—and device integration. All deployments are aligned to your Flex entitlements to ensure consistency and compliance.

Operational Management & Support 

We provide centralized management of your Webex Calling environment, covering incident response and MACD (Moves, Adds, Changes, Deletes) operations. Our team coordinates closely with your internal IT staff to support daily operations and maintain system integrity across your organization.

Proactive Health & Performance 

Our service includes regular health checks and continuous monitoring of trunks, locations, and devices. We leverage analytics from Control Hub to optimize call quality, enhance reliability, and maximize license utilization for users, workspaces, and common areas.

Governance & Continuous Improvement 

We conduct scheduled service reviews and manage changes to ensure your calling environment remains aligned with your business requirements and security standards. Our best-practice guidance supports ongoing alignment with your overall Collaboration Flex strategy, driving continuous improvement across your communications infrastructure.

Why BCI 

• Extensive Cisco collaboration and networking expertise, supported by a skilled engineering team
• Established managed services model featuring 24×7 operations, clear SLAs, and documented processes
• Emphasis on business outcomes and user experience rather than just technology configuration
• Capability to extend services into managed network, security, and contact center for comprehensive end-to-end support